Chevron Corporation        Description

Introduction
Chevron’s Health and Medical Services’ (H&MS) strategic intent is to provide services that promote a healthy and productive workforce.  An integrated approach between an interdisciplinary staff of health professionals insures that employees’ mental and physical needs are addressed.  Services support Chevron’s strategic intent to be “the industry leader in safety and health performance”.   Management customers pay for worksite services, which insures those services meet their needs.

Chevron’s employee base is 70% male, aging (average age = 47), and averages 18 years of service.  Approximately 60% of the workforce is employed in blue collar jobs which range from refineries, to offshore production platforms, to chemical plants. While domestic operations exist throughout the US, employees are concentrated on the Gulf Coast and in California.

Because Chevron is highly decentralized, programs and services vary by operating company and location.   Depending on need and management support, programs can range from awareness to in-depth one-on-one behavior change.  Almost all Chevron sites of 1,000 employees or more provide staffed Health Quest fitness centers (9 total)with health promotion programs.  Employees, retirees, and their dependents pay dues, and membership ranges from 35% to 45% of eligible employees. 

Despite decentralization, overall H & MS goals for health and productivity create a structure within which to operate:  
1) reduce health risks 
2) reduce absenteeism 
3) reduce on and off the job injuries  
4) reduce costs.   

The stages of change model is used for individual behavior change and individual accountability is nurtured and expected.   However, we feel strongly that an individual approach is not sufficient.  The emphasis on health improvement is equally focused on the organization / work culture and the work environment.   Most health promotion programs are delivered on Company time in support of a work group or business unit’s specific needs.  Thus participation rates are very high, often exceeding 70%.

H& MS is also closely aligned with our Benefits Planning & Design group.  Two of five health and welfare strategies focus specifically on promoting a healthy and productive workforce and encouraging participant accountability to become wise consumers.  We are closely involved in management of Chevron’s 70+ health plans and mental health plan.  Demand management is addressed primarily through our health plans, and has included self-care (with a worksite component), diabetes, and asthma management programs.